Frequently Asked Questions
Everything you need to know about your BERNESS shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please visit our Returns Portal to start your request and obtain a prepaid shipping label.
Do you ship internationally?
Yes, BERNESS ships to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I track my package?
Once your order is shipped, you will receive an email confirmation with a tracking link. You can also track your order directly on our website by entering your order number and email address.
Are your products true to size?
Most of our items fit true to size. However, we recommend checking the specific size guide located on each product page for detailed measurements and fit recommendations.